The role of a bond or note trustee is to act as an independent fiduciary, standing at the centre of the trust structure to safeguard the interests of noteholders while facilitating clear, timely and transparent communication between the issuer and its investors throughout the life of the transaction.At Shinhan Bank, our Agency & Trust team adopts a distinctly commercial and solution-oriented approach to trustee and agency mandates. We recognise that each transaction has its own commercial dynamics and stakeholder priorities, and we work proactively to bridge any gaps that may arise.We excel in managing the full spectrum of post-closing processes with efficiency and precision, including:Coordinating and executing amendments, supplements, waivers and consent solicitations
Swiftly reviewing and opining on proposed changes to transaction documents
Organising and chairing noteholder meetings (physical or virtual) when required
Managing voting and quorum processes in a transparent and impartial manner

In the unfortunate event of distress or default, we move decisively from a monitoring role to an active enforcement posture. Our experienced team engages constructively with all parties—issuers, sponsors, security agents, lenders and advisers—while always keeping the protection of noteholder rights and economic interests as our primary duty. We are known for our pragmatic, cooperative yet firm approach, seeking workable restructuring solutions where possible, but never hesitating to exercise remedies and enforce security when necessary to maximise recoveries for investors.By combining deep technical expertise with genuine commercial awareness, Shinhan Bank delivers trustee and agency services that go beyond mere administration—we become a trusted partner that investors and arrangers can rely on in both calm and turbulent markets.Let me know if you’d like a shorter punchier version, a more formal tone, or one tailored to a specific audience (e.g., investor deck, marketing brochure, RFP response, etc.).